AI consulting built around your business
Diagnosis first. Then implementation. We train your team, never replace it.
Schedule a diagnosis callFirst call is for listening, not selling.
The cost of doing nothing
Calls that go unanswered. Leads that go to competitors who responded faster. Hours your team loses to repetitive work instead of building relationships.
fewer leads qualified when response takes 30 minutes instead of 5.
Harvard Business Review, study of 2,241 companies.
96 min
wasted daily by small business owners on admin tasks.
Slack & Salesforce, 2024.
85%
of callers who don't reach you the first time never call back.
PATLive industry research.
41.2%
of automotive leads are mishandled.
Foureyes 2022 Benchmark.
These aren't predictions. They're what you're absorbing every week without it ever showing up on a report.
And no, this isn't about replacing your team. We train your existing people to run new tools. Their capabilities expand. Nobody loses their job.
See your number
The numbers above are industry averages. This one is yours. Adjust the inputs to match your business and see what unanswered calls are costing you every month.
You're leaving on the table
$111,563
every month
Based on 85% of missed first-contact callers never calling back (PATLive research).
Let's stop the lossThese are estimates based on public industry data. The real diagnosis happens on the first call, and it goes deeper than calls missed.
Four stages. The first one has no proposal in it.
First visit, no proposal. We hear your operation and identify where money or time are slipping away.
You walk away witha clear map of where your money is escaping.
We apply public sector data to your specific reality. You see the cost of inefficiency before any solution is on the table.
You walk away witha number. What every gap costs you per month.
We design implementation tailored to your sector and team. We train your existing people. No replacements.
You walk away witha deployed system your team owns.
Monthly partnership. Updates, additional training, and direct support from the founder. The relationship is strategic, not transactional.
You walk away withmonthly improvements, not a finished product.
Founder responds within 24 hours.
Built on real operations
Palma's approach was built running and consulting for operations like yours. The methods we propose are tested in real businesses before they reach you.
"I won't propose a solution until I fully understand what you're actually losing. That's not a sales tactic. It's how I'd want to be treated if I were on the other side of the table."
Palma AI is led by Othon "O.T." Mendez. Direct experience implementing operational systems in insurance agencies, luxury auto dealerships, and high-volume service operations.
When you work with Palma, you work with him. Not a team you'll never meet. Not a sales process. A consultant who has run the kind of business you run.
He is currently implementing the same operational system in his own businesses as a proof of concept. The methods we propose to you are tested in his own businesses first.
No. We train your existing team to work with the new tools. Their capabilities expand. Nobody loses their job.
We address data privacy explicitly for medical, legal, and dental practices. Industry-standard encryption, clear data handling protocols, and contracts that name what your data can and cannot be used for.
You see the cost of inefficiency in the first diagnosis call. Implementation timing depends on your sector, but most engagements show measurable changes within the first 90 days.
Most consultants sell before they understand. We listen first, build sector-specific, and stay engaged after implementation. Direct founder access is not a feature, it's the model.
Monthly engagements with no long-term lock-in. If the partnership stops working, you walk. We design retention through value, not contracts.
First conversation is for listening. We want to fully understand your business, identify where you are losing money, and you will walk away with clarity on whether Palma is the right fit. No proposal until we both agree there is something worth solving.
The founder will respond within 24 hours, directly. While you wait, expect zero generic outreach. The first message from us will be specific to your business.